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Fiji Airports

Privacy Policy

How we handle passenger data and usage

Fiji Airports Pte Limited ("Fiji Airports", "we", "our", or "us") is committed to protecting the privacy of users who access our WiFi Advertising and Paid WiFi Services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our WiFi portal and related services.

By accessing or using the Fiji Airports WiFi service, you acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you access our WiFi services, we may collect:

Personal Information

  • Name
  • Email address
  • Mobile phone number
  • Country of residence
  • Age group or demographic information (where voluntarily provided)

Technical Information

  • IP address
  • Device type and operating system
  • MAC address
  • Browser type
  • Session duration
  • Login and connection timestamps
  • Network usage data

Advertising Information

  • Advertisements viewed
  • Advertisement engagement and clicks
  • Promotional offers accessed
  • Survey responses and feedback submissions

Payment Information

For paid WiFi services, payment transactions are securely processed through authorized third-party payment providers. Fiji Airports does not store complete payment card information.

2. How We Use Your Information

We may use your information to:

  • Provide and manage WiFi services.
  • Authenticate and manage user access.
  • Process paid WiFi transactions.
  • Deliver relevant advertising and promotional content.
  • Measure advertising performance and campaign effectiveness.
  • Improve customer experience and service quality.
  • Monitor network security and prevent misuse.
  • Generate analytical and statistical reports.
  • Comply with legal and regulatory obligations.

3. Advertising and Analytics

Users of the free WiFi service may be presented with advertisements as part of the access process.

Information relating to advertisement views, clicks, and user engagement may be collected for:

  • Advertiser reporting.
  • Campaign performance measurement.
  • Portal optimization.
  • Service improvement initiatives.

All reports provided to advertisers will typically be aggregated and anonymized unless specific consent is obtained from the user.

4. Sharing of Information

Fiji Airports does not sell personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

  • WiFi platform management.
  • Payment processing.
  • Data hosting.
  • Analytics and reporting.

Legal and Regulatory Authorities

Where required by:

  • Applicable laws.
  • Court orders.
  • Regulatory directives.
  • Law enforcement investigations.

Business Partners and Advertisers

Only aggregated, anonymized, or consented information may be provided to advertising partners for campaign performance reporting.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services.
  • Meet operational requirements.
  • Fulfill legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

Connection logs and network security records may be retained for periods required under applicable laws and cybersecurity requirements.

6. Data Security

Fiji Airports implements reasonable administrative, technical, and physical safeguards to protect personal information from:

  • Unauthorized access.
  • Loss or theft.
  • Misuse.
  • Disclosure or alteration.

While we strive to protect information, no internet-based service can guarantee absolute security.

7. User Rights

Subject to applicable laws, users may have the right to:

  • Access their personal information.
  • Request correction of inaccurate information.
  • Withdraw consent where applicable.
  • Request deletion of personal information.
  • Object to certain processing activities.

Requests may be submitted using the contact details provided below.

8. Cookies and Similar Technologies

The WiFi Portal may use cookies and similar technologies to:

  • Maintain user sessions.
  • Improve website performance.
  • Analyze usage patterns.
  • Enhance user experience.

Users may manage cookie preferences through their browser settings where applicable.

9. International Data Transfers

Information may be processed and stored in locations outside Fiji where our service providers maintain infrastructure. Appropriate safeguards will be implemented to protect personal information during such transfers.

10. Children's Privacy

The WiFi service is not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to this Privacy Policy

Fiji Airports may update this Privacy Policy from time to time. Updated versions will be posted on the WiFi Portal and become effective upon publication.

Continued use of the service after changes are posted constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For questions regarding this Privacy Policy or the handling of personal information, please contact:

Fiji Airports Pte Limited
Namaka, Nadi, Fiji

Email: info@fijiairports.com.fj
Website: www.fijiairports.com.fj